Facilities Management Company FAQ’s

Facilities Management Company FAQ’s

Having a good and professional Facilities Management Business with many different facilities management solutions available for your business 24 hours a day, 365 days a year will take the time, stress and worry away from you having to look after your commercial property, allowing you to do what you do best and run your business. Our Facilities Management FAQ’s will tell you everything you need to know and what to consider when you are looking for a company to look after your property’s maintenance needs.


A Facilities Management Company is also often referred to as FM, offers a wide range of facility management business services which look after and maintain your properties structure, hardware systems and appearance. A facility management business will service, maintain and repair hardware facilities like air conditioning, electrics, lighting, roofs, gardens, and carry out building construction and decor for a fixed monthly price.

Facility management is often necessary for public organization client’s like; schools and government as well as private organizations when it is more cost-effective to have a specialist company carry out the maintenance of a commercial property or business than employ direct trades on a contract basis when you need them, or on a permanent full-time basis. It isn’t always beneficial to have a national facilities management business as often a more local or regional approach as this will give you the bespoke and personalized service you need.

There are two main types of facility management; Hard and soft management. Hard Facilities Management refers to services relating to the actual structure of a property and the systems that make it work effectively and remain safe. Soft Facilities Management refers to services that overlap with property management, such as cleaning, grounds maintenance, and decor.

A facilities company manages a commercial business or property’s facilities and these can include; manufacturing and industrial buildings, office buildings, retail centers and parks, sporting facilities, hospitals, hotels, arenas and many more. All these facilities can either be private or public sector organizations.

An exceptional facilities management company will manage servicing, upkeep and maintenance of a building and its hardware and respond to environmental, security, health and safety issues all of which enables the client, owner and management team to operate efficiently, effectively and safely without the need to plan and manage these aspects themselves.

Many companies are now realizing the time that is taken and needed in house to manage the upkeep of a commercial business or property, and that this takes a huge amount of time away from managers that could be better spent doing the job they are employed to do. More and more companies are moving away from having an employed general handyman who can do bits and pieces as and when, and moving to a fully integrated, cost-effective management solution which has the skills and trades to cover all aspects of your properties upkeep and maintenance. Benefits include:

  • Cost-effective property maintenance
  • Timely and planned hardware servicing and repairs
  • Monthly management costs which can be planned into budget spend
  • Skilled tradespeople for each job
  • A safe and effective working environment in line with all Health & Safety legislation
  • Managers can effectively do the job they are employed to do rather than arrange and plan contractors, repairs and maintenance
  • A well-maintained property creates a safe working environment, reduces energy costs and ensures all areas of the business can function smoothly and efficiently.

A full range of Commercial Plumbing Services, Commercial Air Conditioning & HVAC Services, Commercial Electrical Services, Building & Refurbish Services and Commercial Roofing Services. All of these services are vital to your business running efficiently and your property being safe for its employees, customers and suppliers.

Facilities Maintenance activities include keeping structures and infrastructure in full and safe operating condition in a routine, scheduled, or anticipated way preventing failures and/or degradation. A Facilities management business will take care of all of this for you from annual services to new installations, maintenance and repairs.

A good and professional service business will come out and learn about your business services and property so they can propose a maintenance contract and service provision that matches your business and property’s needs. No business or property is the same; an older property will require more maintenance and repairs compared to a new and more modern commercial property so all of these factors need to be taken into consideration. They will ask you about the services you want including in your services with them and how they will work with you to keep your property and business running smoothly.

1. Preventive Maintenance – If there is a fault or issue that may occur in the future, eg. annual hardware services that will ensure a system is running in an efficient and safe working order

2. Periodic Maintenance – Property maintenance that needs to be carried out on a regular basis to ensure it remains in a good and safe condition

3. Corrective Maintenance – Repairs when there are issues with a property, its hardware or decor

They will manage the 3 types of maintenance for your property and as a result; you don’t have to source the right tradespeople to come out and service, maintain or repair a system or any aspect of your property. Professional facility management companies will offer an integrated facilities management service as well as an emergency repair service as part of your contract and this takes away the hassle of emergencies with any plumbing, heating or electrics and will ensure they are repaired quickly and efficiently so there is minimal impact to the operational running of your business.

A well-maintained property creates a safe working environment, reduces energy costs and ensures all areas of the business can function smoothly and efficiently.

By allowing your team to focus on their primary function and your business strategy rather than your business’s facilities it will operate more effectively and efficiently and therefore save you money in the long run. A Facilities Management Company is more cost-effective than having a general maintenance person permanently employed and ensures you have the right skilled and qualified trades available when you need them.

When you are discussing a maintenance contract with an organization you should always ask them what their facility management services KPI’s (Key Performance Measures) are for their other contracts and how these are reviewed. This is critical to ensure you get the right level of service at the right time so any repairs are completed quickly with minimal impact to your business resulting in you being happy that your building is being well looked after and maintained effectively and safely in a timely manner.